Privacy Policy

Your privacy is critically important to us.

At Cloudcraft we have a few fundamental principles:

Cloudcraft provides a service for software developers, architects and technical designers to create cloud software architectures and systems. We have prepared this Privacy Policy to describe to you our practices regarding the use of data that we collect from our website at the cloudcraft.co (“Website”) and through our Services. For purpose of this Privacy Policy “Personal Data” means data that allows someone to identify or contact you, such as your name, phone number and/or e-mail address.

User Consent

By submitting or making available data through our Website or Services as described below, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. Your data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of data may be less stringent than the laws in your country.

(A) What Data We Collect

Information Provided by Visitors

If you visit our Website, we may collect Personal Data from you, such as first and last name, organization name, e-mail address and password if you decide to register to receive information, demo or subscribe to the service. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume.

Information that We may Collect via Technological Means:

Our servers (which may be hosted by a third-party service provider) may collect data from you, such as browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. Like most Internet services, we automatically gather this data and store it in log files each time you visit our website or access your account on our network.

We may also use “cookies”, i.e., small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We link the information we store in cookies to the personally identifiable information you submit while on our site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent cookies can be removed by following Internet browser help file directions. If you choose to disable cookies, some areas of our website may not work properly. The use of cookies by our partners, affiliates or service providers is not covered by our privacy statement. We do not have access or control over these cookies. These third parties may use session ID cookies to improve the quality of experience when you interact with our products. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. Our Site is not designed to respond to “do not track” signals received from browsers.

Information that We may Collect from Our Customers:

If you decide to purchase the Services and become a Cloudcraft customer (“Customer”), we may collect additional information from you.

First, we – or our third-party credit card or payment processor on our behalf – will collect Personal Data including your credit card number or account information.

Second, you’ll be required to set your profile, tell us how to contact your organization when faults are detected by the organization’s monitoring tools, and create accounts for the on-call engineers on your team. You’ll be able to set up your preferred contact methods (e.g., phone, email) and you will be required to provide the applicable contact information (“Contact Information”).

(B) How We Use the Data We Collect

We use the Personal Data for two basic purposes: provide and improve the Website and the Services.

We may also use Personal Data to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our Website and Services; improve the quality of experience when you interact with our Website and Services; detect and address anomalies, respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Services and related services and for other marketing purposes of Cloudcraft, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.

We may also analyze request and usage patterns so that we may enhance the content of the Website and Services or improve their respective functionalities, or for other business purposes.

(C) When We May Disclose Data

We may share your data with third parties to provide technical support or to provide specific services, such as hosting and payment processing.

Regardless of any choices you make regarding your Personal Data (as described below), Cloudcraft may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Cloudcraft; or (b) protect or defend the rights or property of Cloudcraft or users of the Services or related services.

We may also share any information collected under this Privacy Policy with any of our affiliates, or in connection with any merger, sale of assets, financing, acquisition, or in any other situation where used information may be disclosed or transferred as one of our business assets.

Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Data collected from our services to third parties other than as outlined in this policy. You expressly consent to the sharing of your Personal Data as described in this Privacy Policy.

Your Choices

We offer you choices regarding the collection, use, and sharing of your Personal Data.

Opt-Out

We may periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our Services or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” (either through your account or by following the unsubscribe instructions provided in the e-mail you receive). Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Service or Privacy Policy or other communications that are necessary to administer your account (e.g., for billing purposes).

Ability to Edit or Delete Personal Information

You may edit any of your Personal Data in your account, including Contact Information (and/or notification rules), by editing your profile. You may also request that we delete your account information by sending an email to support@cloudcraft.co, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will use reasonable efforts respond to requests to access Personal Data within 30 days. When we delete or edit account information, it will no longer be available to you, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Processed under the Direction of Customers

Cloudcraft processes Contact Information under the direction of the applicable Customer (data controller) and has no direct relationship with the individuals (e.g., IT Personnel) whose personal data it processes. Any individual who seeks access, or who seeks to edit or delete inaccurate Contact Information should direct his or her query to the applicable Customer. It is the Customer’s responsibility to edit or delete (or have edited or deleted) such Contact Information as set forth above.

Security of Your Data

Cloudcraft is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. When you enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Cloudcraft cannot fully eliminate security risks associated with Personal Data and mistakes and security breaches may happen. If you have any questions about security on our Web site, you can contact us at the information below.

Links to Third Party Sites

Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including Personal Data, from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any Web site you visit.

Information About Children

We do not intentionally gather Personal Data about visitors who are under the age of 13.

Changes to This Privacy Policy

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you of the changes, thirty (30) calendar days following our posting of notice of the changes on our site, or the date that you accept the changes (e.g., by clicking an “I Accept” button or similar means). These changes will be effective immediately for new users of our website, Services or related services. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.

Contact Information

We welcome your comments or questions regarding this Privacy Policy. Please e-mail us at privacy@cloudcraft.co